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Terms & Conditions

Terms & Conditions

Last updated: 12.03.2018

This website ( ) is operated by The Vegan Crowd (Sophie Lamb), also referred to as “us", "we", or “our”.

If you visit or shop within this website, you accept these Terms & Conditions, please read them carefully.  If you do not agree with our Terms & Conditions then you may not access the website or shop within the website. We reserve the right to update and change our Terms & Conditions at any time without warning. It is your responsibility to check back to this page for changes and updates. 


Our website is hosted by, Inc., allowing us to build our website.

Our online store is hosted by Ecwid, Inc., allowing us a platform to sell products to you.

We want our Terms and Conditions to be as simple and understandable as possible. Your statutory rights covered by the consumer protection law are not affected by anything here. In summary, your statutory rights allow you to return a product that is faulty, not as described or is unfit for purpose.  


Acceptable Use of Site:

Ordering from this site is currently only intended for residents located within the United Kingdom.

You must be over the age of 18 and not use false or incorrect data including your identity and email address which wrongly impersonates as another entity or person.

You must not copy or modify any of the content you see displayed on our site and social media accounts without consent or a license to do so.



If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, address, contact information such as email and phone number, bank details and if password (if you choose to make a account on our online store).

For more information on how we store and process this information please check our Privacy Policy.


Links To Other Web Sites:

Our Service may contain links to third-party web sites or services that are not owned or controlled by The Vegan Crowd.

We have no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that The Vegan Crowd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.



We reserve the right to add, amend, change and remove parts of these terms and conditions without warning, it is your responsibility (the consumer) to check for any changes within these terms and conditions.

By continuing to use the website and making future purchases, you thereby agree to any changes made.


Content and Access:

We will try our best to have up to date and easy to understand content at all times, this includes both text and images, though we cannot guarantee it will be without slight error from time to time. We reserve the right to add, amend, change and remove parts of the website and it's content without warning and notice.

You should make suitable arrangements to allow yourself necessary access to the site.

You should also make sure you have up to date anti-virus and data protection software on your devices; we cannot be held responsible for any loss you may suffer from a failure to do this.

Ordering Communication:

Orders placed on our site will automatically receive an acknowledgement email after payment has been taken.

All orders are subject to acceptance and can be cancelled without warning for any reason.

Acceptance of your order will be confirmed when you have an email notifying you of successful dispatch.

If there are any problems with your order we will contact you via the email address supplied.

Discounts & Promotional Offer Codes:

Discounts and promotional codes are for use of products purchased at The Vegan Crowd.

We reserve the right to withdraw these at any time without notice. One discount or promotional code may be used at a time. It is the customer’s responsibility to apply the right code at checkout; failure to use an available code at the time of purchase cannot be amended or rectified after purchase has been completed.


Supply, Description & Defective Goods:

We aim to have stock levels of all our products stocked as accurate as possible on the website, though in the unlikely event that you have purchased a product that is out of stock, we will contact you and give you the option to receive an alternative or a suitable refund.

Your order will be held until we have contacted and had a response from you.


Every effort is made to provide full and accurate description on each product. We aim to ensure all pricing is correct, though in the unlikely event that it is not, we may need to cancel and refund your order or arrange additional payment due.

If you have any concerns regarding a product and it’s description please do not hesitate to contact us.


If you have found the quality of goods to be unsatisfactory upon delivery please let us know in writing straight away. We will refund or arrange for replacement goods to be sent out. We will also arrange with you a suitable way for the unsatisfactory goods to be returned to us.  


Items that cannot be returned include:

Perishable Goods - short dated items (see product description if applicable)

Personalised Goods


Modification & Cancellation:

If your order has not been shipped and you would like to cancel or modify your order please contact us straight away and we will try our best to accommodate your request.

If you would like to cancel an order that has already shipped please see our Return & Refund Policy.


Complaints & Concerns:

Should you be unhappy in anyway regarding your order please do not hesitate to contact us.

We will try our best to resolve any complaints or concerns you have as quickly as possible. You can contact us easily via email at



Any contract for your purchase of goods from The Vegan Crowd is governed by the Law of England and Wales, and you agree that such contract will be subject to the exclusive jurisdiction of the England and Wales courts.


Our trading address (not accessible to the public):

61, TW9 4JP.


Our Mailing and returns address:

The Vegan Crowd

PO Box 938



London, England
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