Return & Refund
Thanks for shopping at The Vegan Crowd! If you are not entirely satisfied with your purchase or if you’ve just changed your mind, we're here to help.
You can cancel an online order in writing or by email, remembering to quote the order number when doing so. We will be able to process your request faster by contacting us via email.
Due to the nature of some items, and for hygiene and safety reasons we may be unable to offer you a refund on selected products. This includes items that are bespoke or personalised, goods likely to deteriorate rapidly, short dated products, where the seal is broken on CDs, DVDs and computer software. They also include goods with a seal for health protection and feminine hygiene/ personal items .
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
Items that are returned damaged, used or soiled are subject to refund rejection.
You will only be refunded return shipping costs to us if the product is faulty, unfit for purpose or inaccurately described. To receive a shipping cost refund you must select the least expensive shipping option when returning said faulty, unfit or inaccurately described products.
If your return is approved, we will initiate a refund via your original method of payment, onto the same card or account used for the original order.
We aim to refund you money back as soon as possible, but please allow 14 working days for us to do so.
You are responsible for returning the item within 14 calendar days of cancelling.
Unless your goods were faulty, you will be responsible for paying for your own shipping costs for returning your item.
Please obtain and retain proof of postage as you will be responsible for your returned products until they reach us.