Cookie Preferences

Privacy Policy

Last updated: 23.05.2018 - To be reviewed a maximum of every 3 years.

 

The Vegan Crowd (Sophie Lamb) ("us", "we", or "our") operates https://www.thevegancrowd.co.uk/ (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. Your privacy is protected by the Data Protection Act 1998, this act regulates the use of your personal data. We reserve the right to update and amend this policy during our policy reviews. 

Purpose of policy:

Our privacy policy has been created to comply with the law, follow good business practice, protect website users, online shoppers, clients, staff and other individuals and to also protect the organisation. It is important to highlight the data we control; We collect/ use some personal data because we have a contractual obligation with you.

 

We obtain your consent when you:

  • Contact us via email (Implicit consent)

  • Place an order or attempt to place an order

  • Sign up to our email newsletters

  • Agree to use of Cookies (Explicit consent)

Except from the information stated below, we do not share, sell or disclose your information to anybody out of the business, including 3rd parties.

Your Data: What we use and how we use it.

Selling Goods/ Services, Payment & Possible Delivery:


Our online store is hosted by Ecwid, your payment details are not stored on this. (https://www.ecwid.com/privacy-policy) Review services are transactional and are hosted by HelpfulCrowd. Only verified buyers can place a review on our website to ensure the legitimacy of our service. If you choose to place a review, this may be read, copied, downloaded or used by other people.(https://www.helpfulcrowd.com/privacy-policy/) Name - used to address who has purchased goods and who will be receiving goods. Transaction ID / Payment Vendor Method- A unique code is given to reference transactions. Payment method is displayed (Stripe/ Paypal) Billing address - Card details are checked against billing address provided and verified via our payment methods (Stripe/ Paypal) to ensure payment is taken correctly and securely. Shipping address - used to ship out goods purchased via the online store. (This can be entered differently to the billing details, especially when goods are being ordered as a gift). Email address - used to receive a confirmation email of purchase, order status updates and to contact the buyer in case of order problems, refunds, cancellations and order reviews (to seek and provide comments and feedback on purchased products and services, and to publish feedback publicly together with an truncated version of the name provided.) Phone number - when provided we may use this to contact you on the status of your order or used by couriers/ postal services to inform you of dispatch and delivery if applicable. IP Address - Used with fraud prevention, legitimacy of orders and record keeping e.g. VAT.




Payment via Paypal:


PayPal transactions are subject to the PayPal Privacy Policy. (https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev) Information we can see includes: Transaction ID - A unique code is given to reference transactions. Order Name, Shipping Address, Contact Number and Email - provided to ship out goods purchased via the online store. (This can be entered differently to the billing details, especially when goods are being ordered as a gift).




Payment via Stripe:


Stripe transactions are subject to the Stripe Privacy Policy. (https://stripe.com/gb/privacy) Information we can see includes: Transaction ID - A unique code is given to reference transactions. Name, Number (last 4 digits), Expire date, Card type, Card billing address, Origin (country), CVC Check, Address/ Zip (post code) Check - Confirmation of legitimacy of the transaction. Information provided is checked with the bank to ensure fraudulent orders are prevented from being placed. Order Name, Shipping Address, Contact Number and Email - provided to ship out goods purchased via the online store. (This can be entered differently to the billing details, especially when goods are being ordered as a gift).




Email Subscription:


We send out updates, discounts and newsletters via email using MailChimp. Your preferences/ if you wish to unsubscribe can be updated by clicking the options at the footer of any newsletter email we send you or by emailing us to change it manually for you. (https://mailchimp.com/legal/privacy/) Email - used to send out emails Name - We can only see this if you chose to provide it when signing up to our emails. Opted-In Preferences: Under the new legislation you have the option to pick what sort of content you receive. This is either Email (normal emails containing updates and discounts), Direct Mail (via the post), Custom Online Advertising (content tailored to your previous purchases).




Analytics:


Google Analytics, AdWords, Facebook Pixel (Re-marketing) User data is kept for a minimum of 26 months. If a user initiates a new session every month, then that user's identifier is refreshed every month and never reaches the 26-month expiry. If the user doesn't initiate a new session before the retention period expires, then that user's data is deleted. You have the option to choose your cookie preference with us when you first use our website or by clicking the option at the footer of the website. You can choose what type of cookie you allow and can clear your cookie history and preferences in your web browser at any time; to do this please seek relevant advice via your web browser. Cookies, Data identifiers and advertising identifiers. Please note, we use IP Anonymization on our Google Analytics account. We use these tools to see how our website functions and how users browse through our website. It enables us to view insight into: -How well our website works on various internet browsers -What devices people use -How many new vs returning browsers we have -Geographical locations -Interest popularity -Demographics -How many visitors we get -Traffic sources such as via social media or search engines -Enables us to see how well our advertisements may be doing -How long users spend on the website -What pages of our website are most popular -Allows us to use data to create relevant content/ advertisements Opt out of targeted advertisements: -Facebook: https://www.facebook.com/settings/?tab=ads
-Google: https://www.google.com/settings/ads/anonymous Google Privacy Policy: https://www.google.com/intl/en/policies/privacy/ Facebook Privacy Policy: https://www.facebook.com/about/privacy/update




Cookie Usage:


We use CookieBot to automatically detect what cookies our website uses. This list is reviewed monthly as cookies and their use are constantly changing. (https://www.cookiebot.com/en/privacy-policy/) In summary we use cookies for various reasons including marketing, statistics and necessary cookies which are used for smooth running of the website. You can find a more detailed list of what we use and why on our dedicated cookies page. You have the option to choose your cookie preference with us when you first use our website or by clicking the preference option at the header of the website. You can choose what type of cookie you allow and can clear your cookie history and preferences in your web browser at any time; to do this please seek relevant advice via your web browser.




Fulfilment Services:


We currently use Royal Mail for all our delivery services although that is subject to change at any time. Please check back to see any updates to this. (https://www.royalmail.com/privacy-notice) When you place an order with us we use delivery companies to get your products to you. To get your products shipped out we are required to share some information including: -Full Name -Full Shipping Address When provided we also share the following information, sometimes this is required especially when using a special delivery service so that the delivery company can get in contact with you about your delivery: -Email Address -Phone Number For our own online fulfilment records during dispatch we may also record the following information: -Order Number -Price -Products Ordered





Security:

We use various methods to keep things secure including:

  • Password Protected Accounts

  • 2 Step Verification Accounts

  • Computer Scanning Software

  • Identification Verification (When requesting Information)

  • Use of Secure Internet Connections

  • Use of website Encryption. (SSL/ Closed Padlock Symbol on a web browser)

  • Not storing card details 

  • Not sharing customer details outside the business. (Exception: Name & Address you provide is written on your shipping label)

 

When placing an order you will be redirected to either PayPal or Stripe using HTTPS, so you can feel confident in the security of your information. All payment is taken securely (PCI compliant.) Our online store host (Ecwid) is a PCI-DSS validated Level 1 Service Provider which is the gold standard for e-commerce solutions worldwide.

 

Our website hosts (Wix) a SSL certificate. A Secure Sockets Layer, or SSL certificate, allows site visitors to view the site over an HTTPS connection.  It secures the connection between your browser and the site you’re visiting. Hyper Text Transfer Protocol Secure (HTTPS) is the secure protocol through which your browser communicates with sites. When using HTTP sites, any data that is transferred can potentially be accessed or manipulated by attackers. However, when using HTTPS sites, data is encrypted and authenticated and therefore secured. Regular security and antivirus checks are done on our computer systems to help protect the site.

Data Recording/ Storage:

We rely on users to ensure the information they provide about themselves is accurate. 

 

For example: When making a purchase our payment system vendors automatically check the billing address provided against the bank account information provided to prevent fraudulent activity. If for any reason this information has been input incorrectly, your transaction will be denied. 

If your information needs to be updated you can let us know at info@thevegancrowd.co.uk or you can update it on your online account if you choose to have one. 

Your data is stored on cloud based systems with the exception of when labels are made to dispatch/ ship your products. Cloud based data such as your order information is retained on our store vendor to fulfil orders. PDF made labels will be deleted 1 month after use. 

Children:

Use of our website is not intended for minors. If you are a minor and wish to use our services and purchase anything from our website you should get a responsible parent or guardian to do so for you. 

Data usage outside of the European Union:

The Vegan Crowd is based in the United Kingdom. Sometimes we outsource services in other countries, for example, our online store platform Ecwid is based in the United States. 

The services we use also abide by the same binding corporate rules regarding data processing, also known as the GDPR. You can see there individual policies via the links displayed in the section "Your Data: What we use and how we use it."

Right Of Access:

The right of access, commonly referred to as subject access, gives individuals the right to obtain a copy of their personal data as well as other supplementary information.

 

You may request:

  • confirmation that your personal data is being processed.

  • a copy of you personal data.

  • other supplementary information (although this can be seen in our privacy policy.)

 

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-of-access/ 

Requesting Information: You can request to see what data is held about you by contacting us at info@thevegancrowd.co.uk To protect your information we will require Proof of Identification. When contacting us please state what information you would like to see and likely dates the information was processed. Requesting information is free of charge. However we reserve the right to charge a reasonable fee when a request is manifestly unfounded or excessive, particularly if it is repetitive.

 

Rectification: If there is inaccurate information we have held about you, you can let us know by contacting us. You can also update your information on your online account if you choose to have one.

 

Receiving your Information: We will provide the requested information once your Identification has been verified via the data we have held. Information will be sent via email. Requests will be responded to within one month. 

 

Objection: You can object how we use your data. For example, if you wish for us to no longer send your email newsletters, you can opt out by changing your preferences. You can do this by emailing us for us to manually change or by clicking unsubscribe at the footer of any newsletter you have received from us. 

 

Erasure: You may request we erase your data from our records when there is no legitimate reason for us to continue processing it. If data is required for legitimate interests requests may be declined. 

Order reasons why you request may be declined:

  • If the request discloses information about another individual who can be identified from that information. 

  • If a request is manifestly unfounded or excessive.

Lawful Basis:

By creating an account on our online store, purchasing products or a service from us or otherwise agree to our terms and conditions a contract is formed. We lawfully and legitimately process your information on the basis of the contract formed. We will continue to process this information until the contract ends or is terminated by either part under the terms within the contract. 

When signing up to our email newsletter subscription service we are processing your data on the lawful basis of consent, as you have chosen to opt into this service separate from our dispatch fulfilment processing. You can opt out of this whenever you wish to. 

 

(For example: you have placed an order, but wish to cancel that order within 14 days of purchase. In this circumstance, after the transaction has been canceled and refunded under our terms and conditions, we can then delete your data if you wish. / If you place an order, and want to receive that order (ie. not cancel the order), we must use the information you have provided to fulfil that order.)

Consent can be withdrawn, but not retrospectively.  There may be occasions where there is no choice but to retain data for a certain length of time, even though consent for using it has been withdrawn.

We may be required to share information, including personal information, when required to do so by the authorities. 

You can contact the ICO about any concerns you have regarding any privacy policy you come across, you can find details about how to do this on the ICO website at https://ico.org.uk/concerns/ (0303 123 1113)

London, England
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