Frequently Asked Questions
Q: Some products aren't labeled vegan or have the vegan society logo?
A: This is usually due to manufacturing processes where products may be made in a factory that handles milk or other non-vegan items. Unfortunately we cannot 100% guarantee these items are free from traces of milk or other allergens.
Q: I ordered a Bundle Treat Box but have an allergy, what will I receive?
A: We try our best to give a random surprise selection of treats but if you have a snack preference or intolerance, pop us a message or leave a note when placing the order and we will do our best to accommodate your needs. If you require gluten free only snacks, please select this box when adding to your cart!
Q: I placed an order, how long will it take till I get it?
A: We aim to dispatch orders as soon as possible, depending on the shipping service you select will depend on how quickly you receive it after dispatch. 1st Class Royal Mail generally takes 1 working day, and 2nd Class usually takes 3 days.
Q: I would like to send some treats as a gift to a friend, can you do this?
A: When placing your order ensure you put your friend/family member's address in the delivery address option so it's sent straight to them.