Last updated: 07.07.2018
Thank you for visiting and shopping at The Vegan Crowd. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 5 business days. Orders are not shipped on weekends or holidays, including bank holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated depending on the weight and displayed at checkout.
Royal Mail estimates are between 1 - 5 days and Hermes estimates are between 3 - 5 days, please note these are estimates only and delays are expected to occur from time to time, especially during busy periods.
Delivery delays can occasionally occur during busy periods and around public holidays, please allow extra time for this.
Our shipping costs are calculated by the prices set by standard postage costs plus packaging costs. Although we try and reuse recycled materials as much as possible, some packaging equipment must be purchased to allow the store and dispatch to run smoothly, allowing us to get your order out as soon as possible; this includes things such as printing ink, paper, labels, boxes and more!
You will receive a Shipment Confirmation email once your order has shipped.
Customs, Duties and Taxes
The Vegan Crowd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
The Vegan Crowd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please ensure you correctly write the shipping address to ensure your order arrives to the right location, we cannot be held liable for delivery if we have be provided with the wrong delivery address.
Please save all packaging materials and damaged goods before filing a claim.
United Kingdom Shipping: England, Scotland, Wales & Northern Ireland, Isle Of Man, Jersey, Guernsey
Europe Shipping: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Saint Pierre and Miquelon, Slovakia, Slovenia, Spain, Sweden.
International Shipping Policy: Unfortunately due to varying custom policies our shipping prices do not include tariffs and taxes, customers outside of the United Kingdom may incur additional fees for their parcel to be imported into their country. We do not cover these fees for customs clearance and it is the responsibility of the importer (the customer) to pay any additional fees. Please see your specific countries policies regarding customs before ordering.